Gartner Magic Quadrant erkent IFS voor zijn Enterprise Service Management-oplossing

76x76_logoIFSERP-leverancier IFS is vanwege zijn Enterprise Service Management-oplossing door Gartner uitgeroepen tot ‘Leider’ in het Magic Quadrant for Field Service Management, samengesteld door William McNeill, Michael Maoz en Jason Wong op 22 december 2014. Volgens IFS is het bedrijf door Gartner benoemd tot ‘Leider’ als gevolg van de aanzienlijke investering die het deed om een uitgebreide en open Enterprise Service Management-oplossing te bouwen.

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“We are pleased to be recognized as a leader in the Gartner Magic Quadrant for Field Service Management and believe it is testimony to the progress we have made in providing a leading product for service companies across the industry spectrum,” said Cindy Jaudon, President and CEO of IFS Americas and executive sponsor of IFS’s Enterprise Service Management center of excellence. “We feel it also highlights our global delivery capabilities and continued focus on growing our partner network, that mean that we can now offer a solution for service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets – literally anywhere any type of service management is required. We call it ‘The Power of Any’ and are delivering it though IFS Enterprise Service Management.”

Trends identified in the report outline the rise in cloud and mobility as key industry drivers. A recent Gartner Field Service Management survey found that 85% of respondents indicated that they either are already using mobile field service apps or plan to use them within 24 months. Additionally, mobility was a top-three decision criterion for more than 60% of respondents.

Jaudon continued: “We feel our leader position in the Gartner Magic Quadrant for Field Service Management, like the recent recognition of being named as a Leader in the Gartner Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies,published November 2014, is the result of our continuous commitment to innovation, quality and to delivering software that is among the easiest to implement and use.”

Gartner identifies those companies in the Leaders’ quadrant as follows: “Leaders have a robust scheduling engine that is scalable to thousands of technicians, and they demonstrate a market-defining vision of how technology can help service professionals achieve business objectives. Leaders have the ability to execute against that vision through products, services and demonstrated, solid business results in the form of revenue and earnings. Leaders have significant, successful customer deployments in North America, EMEA and the Asia/Pacific region in a wide variety of vertical industries, with multiple proof points above 1,000 users. Other providers in the market measure themselves against the Leaders and emulate or copy their strategies and tactics. Leaders demonstrate market strength based on installed base depth, and affect market trends in all categories for the criteria on which they’re evaluated. Users of the software feel they are gaining a competitive advantage over others in their industry.”

A complimentary copy of Gartner’s Magic Quadrant for Field Service Management is available from the IFS website:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Bron: IFS Benelux